Training/Communication, HR & Customer Relations
Communication

Customer Relations & Service Excellence

Put the customer at the heart of the business. Become a flexible, engaged communicator who projects an impeccable professional image.

Duration
2 days
Format
In-person / Hybrid
Level
All levels
Starting from
On request
FCFA · 2 days
Duration2 days
FormatFR / EN
FormatIn-person / Hybrid
Max group15 participants

✓ FDFP funding available
This programme is eligible for FDFP funding for contributing Ivorian businesses.

Customer Relations & Service Excellence
What you will learn

Training objectives

1

Discover the attitudes for successful customer service

2

Measure and benchmark service

3

Understand true customer loyalty

4

Exceed customer expectations

Curriculum

The 4 modules

01
Attitudes for successful customer service
02
Measuring and benchmarking service
03
Understanding true customer loyalty
04
Exceeding customer expectations
Who this training is for

Target audience

→Customer advisers→after-sales agents→sales teams→managers
Upcoming sessions

Calendar

Formats
In-person
Abidjan (CI) - Paris (FR) - London (UK)
Hybrid
In-person + remote sessions
Online
100% online, live sessions
Pricing
AudiencePrice FCFA
IndividualsOn request
BusinessesOn request
Related training
Management
Trade & Business Management Specialities
HR
Versatile HR Management Specialities
Communication
Versatile Communication Specialities
Investment

Choose your package

Individuals
On request
FCFA · 2 days
Recommended
Businesses
On request
FCFA · 2 days

Ready to get trained?

Enrol or contact us for a tailor-made programme adapted to your team.